Grievance Redressal
Last updated: 2026-09-26
In accordance with the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the details of our Grievance Officer are below.
Grievance Officer
- Name: Vikash Kumar Jha
- Email: grievance@chatavi.com
How to file a complaint
Email the Grievance Officer with:
- A description of the problem (what happened and when, with the date and approximate time).
- The nickname shown for the other user, if you remember it.
- Whether you reported the chat using the in-app Report button.
- How we can reply to you (the email you write from is enough).
Because chats are not stored, we can review the content of a conversation only if it was reported in the app at the time.
Timelines
- We acknowledge every complaint within 24 hours.
- We resolve complaints within 15 days of receipt.
- Complaints about content that exposes someone’s private areas, shows nudity or sexual acts, or impersonates a person are acted on within 24 hours.
- Requests to remove unlawful content are addressed within 72 hours.
Appeal
If you are not satisfied with the Grievance Officer’s decision, you can appeal to the Grievance Appellate Committee within 30 days at gac.gov.in.
Cyber crime
To report cyber crime or online financial fraud, call 1930 or visit cybercrime.gov.in.